Refund policy

Return and Refund Policy

1. Right of Withdrawal

In accordance with the legislation in force (article L221-18 du Code de la consommation), the individual customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal. No return will be accepted without a prior request sent by e-mail to: contact@stampparis.fr. Upon receipt, a return authorization number (RMA) will be provided. The product must then be returned within fourteen (14) days.

2. Return Conditions

All returns must meet all of the following requirements:

• Product in its original condition, unaltered, with no signs of use and no odors.

• Accessories, certificates, dustbags, padlocks, tags, seals, invoices and original packaging must be included.

• No modification, intervention, cleaning or restoration may have been carried out.

• Intimate, perishable, liquid, flammable or downloadable products are not eligible for return.

Any returned item that is incomplete, damaged, substituted or non-compliant may be refused.

3. Authenticity and Integrity Verification

Each return undergoes a thorough inspection, including:

• Comparison with the photographs/videos taken at the time of the initial shipment.

• Verification of the serial number, stitching, materials and markings.

• Inspection of the enclosed accessories.

In the event of doubt as to authenticity or of any discrepancy identified, an independent external expert appraisal may be commissioned. The appraisal fees (flat fee of XX €) will be deducted from the refund if the returned item does not match the original. In the event of manifest fraud (substitution or counterfeit), no refund will be issued and legal proceedings may be initiated.

4. Partial Refunds

A partial deduction may be applied in the following cases:

• Additional signs of wear or micro-scratches.

• Odors (perfume, tobacco, etc.).

• Missing accessory.

• Excessive handling beyond a simple try-on.

The amount withheld will be determined on the basis of the depreciation observed, in accordance with article L221-23 du Code de la consommation.

5. Refund

Once the return has been approved, the refund will be issued using the same payment method as that used for the purchase, within a maximum of fourteen (14) days from confirmation of the conformity of the returned product. The initial delivery costs are not refunded. Return shipping costs remain the responsibility of the customer.

6. Late or Missing Refunds

In the event of a delayed refund, the customer is invited to:

1. Check their bank statement.

2. Contact their payment card issuer.

3. Contact their bank.

If the refund still does not appear, contact: contact@stampparis.fr.

7. Non-Refundable Items

• Items purchased on sale, on promotion or during private sales.

• Personalized or made-to-order items.

• Consignment items (where applicable).

• Digital or intimate products.

8. Exchanges

We do not offer standard exchanges. Only items received defective upon delivery may be replaced, subject to written approval.

9. Gifts

If the item was identified as a gift at the time of purchase and shipped directly to the recipient, an equivalent store credit may be issued in the event of a compliant return. If the item was not declared as a gift or was sent to the original purchaser, the refund will be issued to the original purchaser.

10. Return Address

Products must be returned to the following address:

19 rue Marignan, 75008 Paris, France.

No unauthorized return, nor any return handed over in person without prior agreement, will be accepted.