We offer several secure payment solutions:

• Credit cards: Visa, Mastercard, American Express (bank fees may apply depending on your bank).
  
• Apple Pay
  
• PayPal (possible fees depending on your bank or PayPal).
  
• Cash (in showroom only).
  
• Bank transfer: contact us at +33 7 63 93 01 99 or by email at info@stamp.com to receive our bank details.
  

⚠️ Your order is only confirmed once full payment has been received

Purchasing from Stamp guarantees you a 100% authentic product.

• Each piece is authenticated by Jérôme Lalande, an expert registered with the Paris Court of Appeal.
  
• We work exclusively with trusted, verified suppliers.
  
• Each item is carefully inspected before being offered for sale.
  

Should authenticity be contested by a recognised independent expert, we will refund you in full, including delivery costs, within 14 days.

Legal right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, except in the cases provided for by Article L221-28.

Exceptions applied by Stamp
The right of withdrawal does not apply to:

• New items whose packaging or protective film has been removed,
  
• Items whose value depends on their strictly new condition (micro-scratches, altered packaging, etc.),
  
• Personalised or made-to-order products.
  

Internal policy

• New items purchased directly from the brand's boutiques are non-returnable and non-exchangeable once opened or altered.
  
• Exception: items classified as new or excellent → return possible if you contact us at contact@stampparis.fr within 48 hours of receipt, after obtaining a return authorisation number.
  
• Return shipping costs are the buyer's responsibility and must include tracking.

• Processing time: 1 to 2 business days after receipt of payment.
  
• France and Europe: shipped via DHL Express, signature required upon delivery.
  
• Hermès Birkin, Kelly and Constance bags: shipped with full-value insurance.

Yes, to all countries covered by our transport insurance, including:

• Most Asian countries
  
• Europe
  
• The Middle East
  
• Australia and New Zealand
  
• Canada
  

Shipping is carried out via DHL or FedEx.
The fees displayed at checkout include transport and applicable customs duties. Additional local charges may apply depending on the laws of your country.

Yes, by appointment only, at our showrooms in Paris and Dubai.

• France: 20% VAT on new items (reduced rate for pre-owned items as provided by law).
  
• Export: our prices include applicable customs duties, but local taxes may still apply at the customer's expense.

Yes, through our partner Alma:

• Payment in up to 12 monthly instalments, for purchases of up to €20,000.
  
• Subject to Alma's approval (consumer credit).
  
• APR and fees communicated before payment confirmation, in accordance with the French Consumer Code.

Yes, primarily Hermès, Chanel and Louis Vuitton.
The purchase price depends on:

• The condition of the item,
  
• Its current market value.

Yes, you may entrust your items to us.

• A written contract specifies the price, duration and commission.
  
• Payment is made once the item has sold.

Yes, we can provide:

• Tailored advice,
• Shipment tracking,
• Assistance with telephone orders.

Our "Find the bag of your dreams" service includes:

• A check of our internal stock, followed by a search through our network of trusted partners.
  
• A deposit is required for external sourcing (non-refundable if the item matches the initial request).
  
• The remaining balance must be paid before shipment.

Yes:

• Personalised gift advice,
  
• Express delivery,
  
• Complimentary gift wrapping on request.

Yes:

• Your data is stored securely,
  
• Payments are processed via certified servers,
  

You may request access to, correction of or deletion of your data at privacy@stamp.com.

No. Stamp is an independent reseller and does not represent any brand. We guarantee the authenticity of every item sold.